Terms of Use & Service Agreement
Governing your access to Godigitify's digital engineering platform, bespoke enterprise software deliverables, cloud orchestration frameworks, and autonomous AI systems.
IMPORTANT LEGAL NOTICE TO ALL ENTERPRISE CLIENTS, USERS, AND SUBSCRIBERS:
These Terms of Use ("Terms", "Agreement") constitute a legally binding contractual agreement between Godigitify LLP, a premier enterprise digital engineering, cloud architecture, and artificial intelligence agency ("Godigitify", "we", "us", or "our"), and the corporate entity, governmental agency, commercial enterprise, or individual ("Client", "you", or "your") accessing or utilizing Godigitify's web applications, platforms, application programming interfaces ("APIs"), technical consulting, agentic AI frameworks, and software development services.
1. Acceptance of Terms & Corporate Capacity
1.1 Corporate Authority: By registering an enterprise account, executing a Statement of Work ("SOW"), or otherwise accessing Godigitify platforms, you represent and warrant that you are of legal age and possess the requisite corporate authority, power, and legal capacity to bind your organization to these Terms.
1.2 Electronic Assent: You acknowledge that your electronic signature, digital execution of an order form, or continued navigation through Godigitify digital properties constitutes full, unequivocal acceptance of this Agreement, superseding all prior oral or written negotiations.
1.3 Hierarchy of Documents: In the event of an express conflict between these Terms and a mutually executed written Statement of Work or Enterprise Master Services Agreement, the terms of the SOW or MSA shall govern solely with respect to the specific engagement.
2. Description of Godigitify Engineering Services
Godigitify provides end-to-end digital engineering and AI superpower infrastructure, including but not limited to:
- Custom Software Engineering: High-performance distributed web applications, enterprise backends, and microservices architectures built on modern stacks.
- Agentic AI & LLM Systems: Multi-agent autonomous workflow automation, Retrieval-Augmented Generation ("RAG") knowledge engines, semantic search, and fine-tuned domain intelligence.
- Cloud Native & DevOps Orchestration: Zero-downtime Kubernetes deployments, multi-region cloud architectures (AWS, Google Cloud, Microsoft Azure), CI/CD pipelines, and infrastructure-as-code (IaC).
- Digital Brand Engineering™: Cohesive design systems, UI/UX architecture, enterprise design tokenization, and brand digital transformation.
3. Enterprise Service Level Agreement (SLA) & Availability
3.1 Availability Standard: Godigitify targets an annual cloud infrastructure uptime of 99.95% ("Target Availability"), excluding scheduled maintenance windows notified at least 72 hours in advance.
| Severity Level | Impact Definition | Initial Response SLA | Resolution Target |
|---|---|---|---|
| Severity 1 (Critical) | Core production outage; critical data loss or total system halt. | Under 15 minutes | Continuous 24/7 until hotfix |
| Severity 2 (High) | Major feature degraded; production functions with workaround. | Under 1 hour | Under 8 hours |
| Severity 3 (Moderate) | Non-critical bug, administrative feature impacted. | Under 4 hours | Under 2 business days |
| Severity 4 (Low) | Cosmetic issues, technical questions, documentation queries. | Under 1 business day | Next release cycle |
4. Intellectual Property, Deliverables & Work Product
4.1 Client Deliverables Assignment: Upon full and final settlement of all applicable fees specified in the pertinent Statement of Work, Godigitify irrevocably assigns to Client all right, title, and interest in bespoke software deliverables, source code repositories, and custom brand assets created specifically for Client.
4.2 Godigitify Pre-Existing IP: Notwithstanding Section 4.1, Godigitify retains sole ownership of all pre-existing software, architectural boilerplates, algorithm libraries, proprietary deployment tools, and foundational SDKs ("Background Technology"). To the extent Background Technology is embedded in Client Deliverables, Godigitify grants Client a perpetual, worldwide, non-exclusive, royalty-free license to use and execute such technology solely in connection with the deliverable.
4.3 Open Source Components: Deliverables may integrate third-party open-source software governed by permissive licenses (e.g., MIT, Apache 2.0). Godigitify guarantees that no copyleft licenses (e.g., GPL v3) shall be injected into Client proprietary codebase without explicit prior consent.
5. Client Responsibilities & Acceptable Use Policy (AUP)
Client agrees that it shall not, directly or indirectly:
- Decompile, disassemble, or reverse-engineer Godigitify core platform engines or APIs.
- Conduct non-consensual security vulnerability scanning, stress-testing, or denial-of-service simulations against Godigitify infrastructure without explicit written penetration testing agreement.
- Transmit malware, ransomware, weaponized payloads, or malicious scripts across Godigitify data pipes.
- Utilize Godigitify AI services to generate deceptive, defamatory, bio-hazardous, illicit, or harmful content in violation of global ethical standards.
- Violate applicable United States, European Union, United Kingdom, or Indian export control and trade sanctions laws.
6. Agentic AI, Foundation Models & Data Confidentiality
Enterprise Zero-Retraining Guarantee
Godigitify expressly warrants that Client proprietary code, business logic, training vectors, and confidential operational data are never utilized to train, retrain, or improve generalized public artificial intelligence models. Client retains strict multi-tenant or single-tenant data isolation at all times.
6.1 AI Model Validation: While Godigitify implements enterprise-grade guardrails, syntactic checks, and safety filtering, Client acknowledges that autonomous AI agents and large language models generate probabilistic outputs. Client maintains final verification responsibility for production business decisions made using AI-assisted analysis.
7. Commercial Terms, Invoicing & Payment Schedules
7.1 Payment Terms: Invoices are rendered pursuant to the milestone schedule or recurring retainer specified in the relevant SOW and are payable within thirty (30) calendar days from receipt (Net 30), unless explicitly agreed otherwise in writing.
7.2 Taxes & Duties: All stated fees are exclusive of applicable value-added tax (VAT), goods and services tax (GST), sales tax, or international withholding levies, which shall be remitted by Client in accordance with statutory requirements.
7.3 Delinquency: Uncontested overdue balances accrue interest at the statutory rate of 1.5% per month or the maximum rate permissible by law, whichever is lower.
8. Warranties, Disclaimers & Limitation of Liability
8.1 Professional Warranty: Godigitify warrants that all engineering services shall be rendered in a professional, workmanlike manner conforming to prevailing industry standards and the technical specifications set forth in the pertinent Statement of Work.
8.2 Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE JURISDICTION, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, DATA, BUSINESS INTERRUPTION, OR GOODWILL). EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE TOTAL SUMS ACTUALLY PAID BY CLIENT TO GODIGITIFY UNDER THE SPECIFIC APPLICABLE ORDER IN THE TWELVE (12) MONTHS PRECEDING THE OCCURRENCE.
9. Mutual Indemnification & Infringement Defense
9.1 Godigitify Indemnity: Godigitify shall defend, indemnify, and hold harmless Client against third-party claims alleging that bespoke software deliverables infringe a valid patent, copyright, or trademark, subject to prompt notification and sole control of defense.
9.2 Client Indemnity: Client shall defend and indemnify Godigitify against claims arising from Client-provided datasets, unauthorized modifications to deliverables, or breaches of Section 5 (Acceptable Use Policy).
10. Term, Suspension & Orderly Transition
10.1 Termination for Cause: Either party may terminate an engagement immediately upon written notice if the other party commits a material breach and fails to cure such breach within thirty (30) days of receiving written notification.
10.2 Transition Assistance: Upon expiration or termination, Godigitify provides up to sixty (60) days of reasonable technical handover and data export assistance to facilitate seamless migration to Client internal teams or successor providers.
11. Governing Law, Jurisdiction & Dispute Resolution
11.1 Governing Law: These Terms shall be construed, interpreted, and governed in accordance with the substantive laws of England and Wales / international commercial standards, without regard to principles of conflict of laws.
11.2 Arbitration: Any dispute, controversy, or claim arising under this Agreement that cannot be amicably resolved through good-faith executive escalation within thirty (30) days shall be settled conclusively under the Rules of the London Court of International Arbitration (LCIA) or Singapore International Arbitration Centre (SIAC) by a single arbitrator appointed pursuant to said rules.
12. Regulatory Notices & Legal Contact Information
Official legal notices, regulatory inquiries, subpoena requests, and contractual notices should be directed to:
Godigitify LLP — Legal & Compliance Office
Attn: Office of General Counsel & Corporate Secretary
Email: legal@godigitify.com
Compliance Inquiries: compliance@godigitify.com
Security Response: security@godigitify.com
